Returns & exchanges

If it doesn’t fit, or it isn’t what you expected, send it back within 7 days of delivery. We would rather take a return than have someone stuck with a t-shirt they don’t wear.

What we can take back

• Unworn and unwashed, with the tags still attached.
• In a condition we could sell it in — no smoke, scent or stains.
• Within 7 days of the delivery date on your tracking.

We can’t take back anything that has been worn or washed. It isn’t a judgement about you — we simply can’t sell it to someone else, and we won’t pretend otherwise.

How to start one

1. Email help@velmont-clothing.com with your order number and which pieces are coming back.
2. We’ll arrange a pickup from the delivery address.
3. Once it reaches us and passes a quick check, the refund goes out within 7 working days.

Exchanges

For a different size, the fastest route is a return plus a fresh order — sizes sell out, and holding one against a parcel still in transit risks losing it. Tell us when you start the return and we’ll do what we can to keep your size aside.

Refunds

Refunds go back to the method you paid with. Online payments return to the original card, UPI ID or account. For cash on delivery we’ll ask for bank details, because there is nothing to reverse.

The shipping charge is refunded only if the return is our fault — a wrong or faulty item. The cash-on-delivery handling fee covers a cost already incurred, so it isn’t refundable.

Something faulty

A seam that gives, a print that lifts, a stitch that was never right: tell us and send a photo. If it’s a fault in the garment we will replace or refund it including shipping, and the 7-day window doesn’t apply. Normal wear over time isn’t a fault, but tell us anyway — it’s how we find out which runs had problems.